It’s never too early! All bookings are done on a first come, first served basis – so book early to ensure availability.
Prices are quoted for a one day event, and we allow for one day before the event and one day after. So, our “one day rate” is good for up to three days, or over a weekend. Long term rental rates are available, please call to inquire.
Although clients are not required to be present on site for delivery, we recommend that they are so that we can ensure everything is to our customers’ satisfaction before our crew leaves. Second trips are not always possible due to other events, and when required will incur additional charges. If you cannot be present please let us know at the time of booking.
You bet! We offer complementary site visits for trade show, stage and tent bookings.
Our regular delivery hours are between 8am and 4pm. Regular rates apply to deliveries and pickups scheduled within a two hour window (such as 8-10am, 10am-12pm etc.) Specific times are available at an additional cost.
Late items will be billed at a half day rate per day until returned. After 72 hours replacement charges will be applied, unless other arrangements have been made. If you receive an order and something is missing, you must notify us PRIOR to the start of the event, so that we may rectify the situation, or remove the items from your invoice.
A 50% non-refundable deposit is due on booking, with payment in full due 72 hours prior to delivery. A valid credit card number is required to be kept on file for security, and we accept Visa, Master Card, Cash or cheque. Payments over $500 made by Visa or MasterCard will incur a 2% handling fee.